Amberley Hall: 01553 670600

Aria Court: 01354 661551

Ashlynn Grange: 01733 269153

Goodwins Hall: 01553 777994

Our Care

Our Approach to Care

Our absolute priority is to ensure that every resident receives the very highest standards of care.

The only way we can do that is to ensure that our care is focused on the individual. Because every person’s needs are different – in terms of medical, physical, emotional and even social aspects – residents need a package that’s tailored especially for them and which can be altered as quickly as their needs may change.

This also means we work closely with residents’ friends and family so that the move into Amberley Hall, Goodwins Hall, Aria Court or Ashlynn Grange is a smooth and positive experience. It can be an emotionally sensitive time, so from the outset we create continuity and reassurance wherever possible.

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Nursing Care

Our residents have a variety of physical and mental care needs and so we have 24-hour nurse leadership on site at our care homes, aided by a care team whose skills and knowledge includes the details of each resident’s individual nursing needs. The clinical care in our homes is overseen by a Clinical Manager.

We carefully assess the ideal level of nursing care for each resident before they move in. This helps us to create a care plan, agreed with the individual, their family and health professionals, that meets their personal needs.

Our care teams are given ongoing professional and personal development training to ensure we provide the very best clinical, emotional and social care. We work closely with a multidisciplinary team of doctors, community nurses, social workers, dietitians, physiotherapists and other health professionals to build the ideal support structure.

Dementia Care

Dementia can be a challenging journey and moving into full-time care may be a difficult decision for the resident and their family. You must be absolutely confident that the care home you choose has the right facilities, skills and approach to support people whose lives are changed by dementia.

Athena Care Homes (UK) Limited is a member of the Dementia Action Alliance, is signed up to the national Dementia Pledge and is actively involved in research projects to improve standards of dementia care. At our homes, our specialist dementia care team receive ongoing training to make sure they have the communication and observation skills vital for optimum care.

Our relationship-centred care philosophy is all the more important when supporting a resident with dementia. Compassion, trust and an intimate understanding of what really matters to each resident – day-to-day and historically – are essential to creating an environment that is both reassuring and stimulating. Starting with the This Is My Life booklet, we build a lifestyle profile to make sure that every day here lives up to the unique needs of each individual.

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Residential Care

Our residents have a variety of physical and social care needs and so we have 24-hour Team Leaders on site at our care homes, aided by a care team whose skills and knowledge includes the details of each resident’s individual needs. This is overseen by a Residential Care Manager.

We carefully assess the ideal level of care for each resident before they move in. This helps us to create a care plan, agreed with the individual, their family and health professionals, that meets their personal needs.

Our care teams are given ongoing professional and personal development training to ensure we provide the very best physical, emotional and social care. We work closely with a multidisciplinary team of doctors, community nurses, social workers, dietitians, physiotherapists and other health professionals to build the ideal support structure.

Palliative Care

Amberley Hall has a six bedded community dedicated to end of life care. This small quiet unit is bright and airy with larger rooms than standard. We work with the family and friends at this very difficult time to ensure our resident has a peaceful and pain free stay.

The team members on this community are highly skilled and have achieved the accredited six steps programme which is monitored by visiting professionals.
We work with the GP surgeries and other experts to ensure a very difficult time is managed as smoothly and comfortably as possible. Customer satisfaction feedback for this unit is highly complimented.

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Rehabilitation Care

Amberley Hall has a dedicated 20 bed rehabilitation unit contracted to Norfolk Clinical Commissioning Group. Residents admitted to this unit usually stay for around two weeks and during this time have regular access to physio therapy and occupational health. The aim is for residents to achieve goals to enable them to return to their own home as independently as possible. Referrals to this unit are usually made via GP’s, Hospital, Social Workers and Community Matrons.

Respite Care

As with all our care packages we assess the individual before they come to our home to ensure we can meet their individual needs. We devise a personalised care plan for the duration of the stay to ensure our resident receives the same high standards of care as our permanent residents.

All our short stay residents benefit from an excellent level of care and dedication from our skilled team members.

Nutrition

Our experienced catering teams are very aware of how important individual needs are and work with the care team to ensure that each resident is catered for to their needs and wishes. When a resident moves in to Amberley Hall, Goodwins Hall, Aria Court or Ashlynn Grange, we sit down with them and establish what their nutritional needs, likes and dislikes are. So, whilst our menus are pleasantly varied and nutritional content is always carefully considered, we also ensure that wherever possible the resident has choices that meet their individual tastes and requirements.

There is always more than one choice at mealtimes, and residents are regularly asked for their thoughts, ideas and suggestions on new and existing menus.

Good nutrition is a vital part of our care provision, and our talented chefs create everything from new exciting dishes to old favourites using fresh seasonal produce, locally sourced whenever possible.

 

Activities & Lifestyles

Each of our homes has a daily programme of activities. This includes outings, clubs, entertainers and arts & crafts. We build a profile for each of our residents, using a booklet called This Is My Life and then tailor our programme with an aim to include everyone in the activities we provide.

We understand that different people have different needs and abilities, so we work with the resident, family and friends to achieve a joint plan. This may be as simple as reading to the resident or a relaxing hand massage. One to one activities are as important to our residents as the social group activities.

Housekeeping

Each of our homes has a dedicated Hospitality Services Manager who oversees the catering, housekeeping, laundry and maintenance in the home.

We pride ourselves on odour free, homely environments. An excellent laundry service, whereby we label all clothing for you and a dedicated maintenance team who are happy to assist you with making your room as personalised to you as possible.

General / Home Manager

All of our homes have a dedicated General Manager / Home Manager who are current registered nurses with significant managerial experience so you can rest assured that our residents are in safe hands at all times. The homes have a duty manager seven days a week and a 24 hour on call rota to ensure our residents receive immediate interventions 24 hours a day, 365 days a year.