FAQs
We have provided a selection of frequently asked questions from our residents and their families.
About Our Home
24 hour care, most activities, all meals and non-alcoholic drinks are all included in your fee.
There's a cost for:
- Toiletries
- Beauty treatments like massages, nails and hair dressing.
- Some outings.
- Some alcoholic drinks.
- Subscriptions for papers, magazines, premium TV channels and phone lines
There may be other chargeable fees, but your home will let you know about these.
Visitors are welcome into homes at any time throughout the day. Family and friends can visit you in your room or in the communal areas, gardens or cafe. They can even stay for a meal if they like!
Our wonderful Lifestyles and activities teams have so many things planned for you from quizzes, live concert watching and keep fit, to arts, crafts, choir and visiting entertainment. If you prefer quiet time there are lots of solo activities and games too. There is something for everyone and we have plenty of tailored activities for those with dementia too.
Our expertise lies in Nursing, Residential, Dementia Nursing, Dementia Residential and End of Life Care and all of our team are trained accordingly and in line with CQC and government standards. All of our team undergo an in-depth induction process and full training is given from day one, with ongoing training requirements in place for all employees.
Yes, the main entries and reception at the homes are all locked up through the night and all areas are key coded or fobbed at all other times.
Some of our homes have pets which our residents help to care for.
Please speak to our team if you'd like to discuss bringing a pet into our homes.
Unfortunately, due to health and safety guidelines we cannot allow mobility scooters in our homes.
Definitely, in fact this is something we really encourage. It's so nice to be surrounded by your own comforts so we encourage you to bring any special items to the home.
Many residents bring their own TV, comfy chairs, photos, pictures and some even have a personal telephone line and premium TV package installed.
Just like any normal home, we recommend residents purchase contents insurance to protect their personal items.
We provide person centred care by working together to create individual care plans with the needs and wishes of our residents at the heart of it. We build relationships with every resident and their families, helping us to learn about their lives, listening to their experiences and creating a picture of the individual person. We use hand held devices to keep records up to date at all times.
Our wonderful chefs create seasonal menus and engage local suppliers as much as possible to create fresh and tasty meals . We cater for all preferences and dietary requirements and can tailor the menu to suit any needs. We have snacks, cakes and special treats available throughout the day as well.
All of our homes have a 5* food hygiene rating and our exceptional chefs create delicious, nutritious meals to all of our resident's tastes each day.
We are regulated by the CQC (Care Quality Commission) and we welcome frequent inspections to make sure we're achieving the highest standards of care.
We don't offer a trial period for our homes, but a lot of our residents have spent time with us as part of short term stays prior to moving here.
Should there be any challenges with your move, we can discuss these on an individual basis.
Funding Your Care
We accept self-funding residents and those who are publicly funded by the Local Authority and NHS. We can discuss any split contributions with you if you'd like.
We don't charge any administration fees and don't ask for a deposit.
Our residents pay for their care a month in advance.
Whenever funding arrangements change, we discuss the options with you and social workers.
We always try to accommodate any changes and new arrangements as best as possible.
If a resident chooses or needs to move out from our homes, for example if care needs change, then a 4 weeks notice period applies.
If you have any questions on this, please contact our team directly.
I've Got A Question About Something Else
If you’ve still got queries, please contact your preferred care home here.
Don’t forget you can also find useful information at Gov.uk, Age UK, The Alzheimer’s Society and SOLLA.